Shipping & Returns
Thank you for supporting small business!
We are a small business & a small batch company. Each product is handmade or made to order.Orders are processed in the order they are received.
If you are local to Chicago, select Local Pickup at checkout to arrange a free pickup & avoid shipping charges!
Shipping time is set at 7-21 days, but generally is much faster than that.
If an item is on back order, or your order will take longer than 7-21 days to ship for any reason, you will receive a message with explanation and expected ship date.
The Seller is responsible to make, package, and ship purchased items in a timely manner.
The Buyer is responsible to furnish an accurate and current address.
The USPS or UPS is responsible to safely deliver the package to the address provided. Once a delivery service has accepted the package, the Seller has no control or responsibility for delivery. A tracking number is provided to the Buyer.
If a package is lost, mis-delivered, or damaged the Buyer will need to file a claim for reimbursement with USPS. or UPS
All orders are shipped via USPS or UPS.
All of the above polices for U.S. shipping also apply to International orders.
Any International orders must allow for a minimum of 4 weeks from ship date before replacement or claim as not delivered. We do not accept responsibility for any taxes, tariffs or fees that may be applied by the government of your city, state, or country. Please check to see if there are any additional fees for you to receive a package from the United States of America.
Return & Exchange Policy
Due to the nature of these products, we cannot accept returns, exchanges or cancellations. We can offer replacements and refunds when necessary.
But please contact us if you have any problems with your order.
If your order is damaged in delivery or delivered to you in an unsatisfactory manner, please let us know immediately.
Delivery Damage: Please save all packaging. You may be asked to submit photos of the damaged packaging for insurance purposes.